{"id":78,"date":"2013-07-31T15:29:14","date_gmt":"2013-07-31T15:29:14","guid":{"rendered":"http:\/\/yupnet.org\/languages\/?page_id=78"},"modified":"2017-10-19T13:32:30","modified_gmt":"2017-10-19T13:32:30","slug":"technical-support-information","status":"publish","type":"page","link":"http:\/\/yupnet.org\/languages\/a-su-salud\/technical-support-information\/","title":{"rendered":"Technical support information"},"content":{"rendered":"<p><script>window.location.replace(\"https:\/\/yalebooks.yale.edu\/saludim\");<\/script><\/p>\n<div>\n<h5 style=\"text-align: center;\"><em>A groundbreaking text and video program for Medical Spanish!<\/em><\/h5>\n<p>&nbsp;<\/p>\n<p><a href=\"http:\/\/yupnet.org\/languages\/wp-content\/uploads\/2013\/07\/9780300119664-e1379607248521.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-54 size-full\" src=\"http:\/\/yupnet.org\/languages\/wp-content\/uploads\/2013\/07\/9780300119664-e1379607248521.jpg\" alt=\"A Su Salud\" width=\"160\" height=\"210\" \/><\/a><\/p>\n<h2 style=\"text-align: center;\"><i>\u00a1A su salud!<\/i><br \/>\nSpanish for Health Professionals<\/h2>\n<h2 style=\"text-align: center;\">Now available in two new formats:<br \/>\nAn <a href=\"http:\/\/asusaludonline.net\/login.php\">Online Edition<\/a> and a <a href=\"http:\/\/archive.yalebooks.com\/book.asp?isbn=9780300119664\">Classroom Edition with Online Videos<\/a><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: small;\"><br \/>\nInstructors: Contact <a href=\"mailto:language.yalepress@yale.edu?subject=A%20su%20salud%20Web%20site%20visitor\">Yale University Press<\/a> to request eight downloadable quizzes with answer keys.<\/span><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: center;\">\u00a1A su salud! Technical Support Information<\/h2>\n<p><b>Please note:<\/b> the following technical support information refers to the original <i>\u00a1A su salud! <\/i>program, which is only compatible with Windows 2000 or XP. If you are running Windows Vista or any Mac OS you should consider the new <a href=\"http:\/\/archive.yalebooks.com\/book.asp?isbn=9780300119664\">classroom edition<\/a> or the <a href=\"http:\/\/asusaludonline.net\/login.php\">online edition<\/a>.<\/p>\n<table border=\"0\" cellspacing=\"5\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td><b><a href=\"http:\/\/yupnet.org\/languages\/a-su-salud\/technical-support-information\/#system\">System Requirements<\/a><\/b><\/td>\n<td><a href=\"http:\/\/yupnet.org\/languages\/a-su-salud\/technical-support-information\/#installing\"><b>Installing the Software<\/b><\/a><\/td>\n<td><b><a href=\"http:\/\/yupnet.org\/languages\/a-su-salud\/technical-support-information\/#sniffer\">Computer Compatibility Utility<\/a><\/b><\/td>\n<\/tr>\n<tr>\n<td><b><a href=\"http:\/\/yupnet.org\/languages\/a-su-salud\/technical-support-information\/#configuring\">Configuring the Program<\/a><\/b><\/td>\n<td><b><a href=\"http:\/\/yupnet.org\/languages\/a-su-salud\/technical-support-information\/#testing\"><b>Testing your software<\/b><\/a><\/b><\/td>\n<td><b><a href=\"http:\/\/yupnet.org\/languages\/a-su-salud\/technical-support-information\/#list\">List of compatible DVD Decoders\/Players<\/a><\/b><\/td>\n<\/tr>\n<tr>\n<td colspan=\"3\">\n<div align=\"center\"><span style=\"font-size: medium;\"><b><a href=\"http:\/\/yupnet.org\/languages\/a-su-salud\/technical-support-information\/#contactNiamh\">What if I purchased <i>\u00a1A su salud! <\/i>and it won&#8217;t work on my computer?<\/a><\/b><\/span><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>If you have any questions about the functionality of <i>\u00a1A su salud!<\/i>, please check the \u201cPreguntas\u201d help index located within the program. At this time, only the Index feature is functional. You can also check the <a href=\"http:\/\/yupnet.org\/languages\/a-su-salud\/technical-support-information\/#tips\"><b>tips<\/b><\/a> section on this page. If you need additional help after consulting the &#8220;Preguntas&#8221; section and the <a href=\"http:\/\/yupnet.org\/languages\/a-su-salud\/technical-support-information\/#tips\"><b>tips<\/b><\/a>, please contact technical support by following the instructions below.<\/p>\n<p><a name=\"sniffer\"><\/a><\/p>\n<h3>\u00a1A su salud! Computer Compatibility Utility<\/h3>\n<p><b>(also known as &#8220;The Sniffer&#8221;)<\/b><br \/>\nThis utility will help determine whether your computer meets the specifications necessary to run the <i>\u00a1A su salud! <\/i>program. It will find most, but not necessarily all, incompatibilities in your system. <b>Please note:<\/b>The Utility should only be downloaded if you are considering using the original <i>\u00a1A su salud!<\/i> program, which consists of a spiral-bound textbook, one CD-ROM and 2 DVDs (ISBN 978-0-300-103632, $95 list price). If you are running any Mac OS or Windows Vista, you should consider the new <a href=\"http:\/\/archive.yalebooks.com\/book.asp?isbn=9780300119664\">classroom edition<\/a>or the <a href=\"http:\/\/asusaludonline.net\/login.php\">online edition<\/a>.<\/p>\n<p><a href=\"http:\/\/archive.yalebooks.com\/salud\/techsupport\/SaludCompat.zip\"><b>Click here to download the<\/b> <b>\u00a1A su salud! Computer Compatibility Utility<\/b> (176 KB)<\/a><br \/>\nFor Windows 2000 or XP only (not for Vista OS or Macintosh computers<\/p>\n<p><a name=\"system\"><\/a><\/p>\n<h3>System Requirements<\/h3>\n<table border=\"0\" cellspacing=\"6\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Operating System<\/td>\n<td>Windows 2000 or XP <b>(not compatible with Vista or Macintosh)<\/b><\/td>\n<\/tr>\n<tr>\n<td>Free Hard drive space<\/td>\n<td>600 MB or more<\/td>\n<\/tr>\n<tr>\n<td>RAM<\/td>\n<td>128 MB or more<\/td>\n<\/tr>\n<tr>\n<td>Processor<\/td>\n<td>Pentium III 500 MHz processor or better<\/td>\n<\/tr>\n<tr>\n<td>Video Resolution<\/td>\n<td>1024 x 768<\/td>\n<\/tr>\n<tr>\n<td>DirectX<\/td>\n<td>Version 9.0 or later<\/td>\n<\/tr>\n<tr>\n<td>Win Media Player<\/td>\n<td>Version 9.0 or later<\/td>\n<\/tr>\n<tr>\n<td>BIOS<\/td>\n<td>Dae 5-1-2001 or later<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><a name=\"tips\"><\/a><\/p>\n<h3>Tips For Using the Software<\/h3>\n<ul>\n<li type=\"disc\">Please be aware that if your DVD Player Software is configured to auto launch DVDs when inserted, both the<i> \u00a1A su salud! <\/i>program and your DVD player may launch at the same time. Simply close your DVD player software, or consult your DVD Player manual on how to disable this feature.<\/li>\n<li type=\"disc\">It is recommended that you limit the number of other open applications while running <i>\u00a1A su salud!<\/i><\/li>\n<li type=\"disc\">Please make sure you have one of the Salud DVDs in the DVD drive prior to launching the program. The program will not allow you to continue without the correct\/corresponding DVD in your drive.<\/li>\n<li type=\"disc\">You can navigate between<i> \u00a1A su salud!<\/i> and other open applications by use the ALT-TAB keys, or the CTRL-ESC keys.<\/li>\n<li type=\"disc\">You can expand the DVD movies to full screen by double clicking on the movie while it is playing. Double clicking the image again to restores the video to the default size.<\/li>\n<li type=\"disc\">To print the screen you are on anywhere in the program, press CONTROL+P. This will enable the user to print selected screens to be used as reference materials or to check test sections.<\/li>\n<li type=\"disc\">If you experience unusual word wrapping or font display, please check your DPI settings. The DPI setting needs to be on \u201cnormal\u201d for proper display. This is typically found within the control panel\/display settings (try Start -&gt; Control Panel -&gt; Display -&gt; Settings -&gt; Advanced).<\/li>\n<\/ul>\n<p><a name=\"installing\"><\/a><\/p>\n<h3>Installing Your Software<\/h3>\n<ul>\n<li type=\"disc\">To install the <i>\u00a1A su salud!<\/i> program software, place the CD-ROM into your disc drive. An auto launch function will install the software onto your hard drive. If it does not auto launch, just run the Salud_Install.exe from the disc and follow the instructions.<\/li>\n<li type=\"disc\">After the software has been installed, remove the CD-ROM from your computer. From this point on, you will not need the CD-ROM to use <i>\u00a1A su salud!,<\/i> but hang on to it in case you need to reinstall the program later.<\/li>\n<li type=\"disc\">Once installed, place one of the DVDs in your disc drive and open the program by clicking on Start -&gt; Programs -&gt; <i>\u00a1A su salud!<\/i> -&gt; <i>\u00a1A su salud!<\/i> icon.<\/li>\n<li type=\"disc\">The first time you launch<i> \u00a1A su salud!<\/i>, you will be prompted to enter your first name, last name, and &#8220;Conectar URL&#8221; on the &#8220;Welcome to <i>\u00a1A su salud!<\/i>&#8221; screen. In the Conectar URL field, please type in the URL for your school&#8217;s <i>\u00a1A su salud! <\/i>course Web site.<\/li>\n<\/ul>\n<p><a name=\"configuring\"><\/a><\/p>\n<h3>Configuring the program<\/h3>\n<p>Once you have installed the \u00a1A su salud! program and are starting it for the first time, you will be prompted to enter your first name, last name, and &#8220;Conectar URL&#8221; on the &#8220;Welcome to \u00a1A su salud!&#8221; screen.<\/p>\n<p>The information you enter on the &#8220;Welcome&#8221; screen (first name) will be added automatically to screens throughout the program and will also allow you to access the course website directly from the DVD (Conectar URL). Your instructor should provide you with the necessary Conectar URL.<\/p>\n<p>To configure the program, do the following:<\/p>\n<p>1. On the &#8220;Welcome to \u00a1A su salud!&#8221; screen, in the text box next to<br \/>\n&#8220;First Name&#8221;, type your first name.<\/p>\n<p>2. In the text box next to &#8220;Last Name&#8221;, type your last name.<\/p>\n<p>3. In the text box next to &#8220;Conectar URL&#8221;, type the URL provided by your instructor. <b>Note:<\/b> If you are not enrolled in a course that has an instructor and a course website, leave the default URL that appears in the text box next to &#8220;Conectar URL&#8221; on the &#8220;Welcome to \u00a1A su salud!&#8221; screen. The default URL is http:\/\/yalebooks.com\/salud\/conectar .<\/p>\n<p>4. Click the &#8220;Enter&#8221; button.<\/p>\n<p><b>Note:<\/b> If you need to change the Conectar URL in the future, you will need to reset the program.<\/p>\n<p><a name=\"testing\"><\/a><\/p>\n<h3>Testing Your Software<\/h3>\n<p>After you have successfully installed your software, please take the following steps to ensure that the major components of your software are functioning properly:<\/p>\n<p>1. On the Base page, select Unit 1a.<\/p>\n<p>2. Under Applicacion, select Analizar.<\/p>\n<p>3. At the bottom right hand corner of the Analizar window, select Empezar Analizar.<\/p>\n<p>4. On the right side of the screen under Instructions, select Continue.<\/p>\n<p>5. At the bottom of page 2\/4, click on the Play button on the video controls. Make sure the video plays properly, then select Continue.<\/p>\n<p>6. On page 3\/4, select Continue.<\/p>\n<p>7. On page 4\/4, select one of the Grabar sections on the left side of the screen. The Grabar control panel will appear at the bottom of the screen.<\/p>\n<p>8. Plug in your microphone, press the Record button at the far left of the control panel and record a test message. Press stop, and then press play to make sure you can hear what you recorded. If you can not, you may need to adjust the volume levels for your speakers and\/or microphone.<\/p>\n<p><a name=\"list\"><\/a><\/p>\n<h3>List of compatible DVD Decoders\/Players<\/h3>\n<p>InterVideo \u2013 WinDVD 2000, WinDVD 4, WinDVD Xpack<\/p>\n<p>Cyberlink \u2013 PowerDVD 1, PowerDVD 4.0(XP)<\/p>\n<p>Mediamatics \u2013 DVD Express<\/p>\n<p>MGI \u2013 SoftDVD<\/p>\n<p>Sigma Designs \u2013 Hollywood Plus<\/p>\n<p>Varo Vision \u2013 VaroVision DVD Decoder<\/p>\n<p><a name=\"contactNiamh\"><\/a><\/p>\n<h3>What if I purchased <i>\u00a1A su salud! <\/i>and it won&#8217;t work on my computer?<\/h3>\n<p>Yale University Press, the publisher of <span style=\"font-size: small;\"><i>\u00a1A su salud!: Spanish for Health Professionals<\/i><b><i>, <\/i><\/b><\/span>is no longer providing technical support for the program, other than the information listed on this page.<\/p>\n<p>If you purchased the original edtion of <span style=\"font-size: small;\"><i>\u00a1A su salud! <\/i>and cannot get it to work on your computer, please email <a href=\"mailto:language.yalepress@yale.edu?subject=A%20su%20salud%20access%20needed\">Yale University Press<\/a> and we will provide you with access to the online version, which includes the same material as the original edition. Please provide the following information in your message:<\/span><\/p>\n<ul>\n<li type=\"disc\">Your school&#8217;s name and instructor&#8217;s name<\/li>\n<li type=\"disc\">The bookstore or retailer where you purchased<b><span style=\"font-size: small;\"> <\/span><\/b><span style=\"font-size: small;\"><i>\u00a1A su salud!<\/i><\/span><\/li>\n<li type=\"disc\">The operating system on your computer<\/li>\n<\/ul>\n<p><a href=\"http:\/\/yupnet.org\/languages\/a-su-salud\/technical-support-information\/#top\">Back to top<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A groundbreaking text and video program for Medical Spanish! &nbsp; \u00a1A su salud! Spanish for Health Professionals Now available in two new formats: An Online&hellip; <a href=\"http:\/\/yupnet.org\/languages\/a-su-salud\/technical-support-information\/\" class=\"more-link\">Continue Reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5,"menu_order":6,"comment_status":"closed","ping_status":"open","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-78","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/P3XJkR-1g","_links":{"self":[{"href":"http:\/\/yupnet.org\/languages\/wp-json\/wp\/v2\/pages\/78","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/yupnet.org\/languages\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/yupnet.org\/languages\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/yupnet.org\/languages\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/yupnet.org\/languages\/wp-json\/wp\/v2\/comments?post=78"}],"version-history":[{"count":11,"href":"http:\/\/yupnet.org\/languages\/wp-json\/wp\/v2\/pages\/78\/revisions"}],"predecessor-version":[{"id":3328,"href":"http:\/\/yupnet.org\/languages\/wp-json\/wp\/v2\/pages\/78\/revisions\/3328"}],"up":[{"embeddable":true,"href":"http:\/\/yupnet.org\/languages\/wp-json\/wp\/v2\/pages\/5"}],"wp:attachment":[{"href":"http:\/\/yupnet.org\/languages\/wp-json\/wp\/v2\/media?parent=78"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}